Terms & Conditions
Last updated: October 2, 2025
Welcome to TrailMarkerHub. By accessing or using trailmarkerhub.site, placing an order, or visiting our premises, you agree to these Terms & Conditions. If you do not agree, please do not use our services.
1. Eligibility and Account
You must be at least 18 years old or have consent from a legal guardian to use our services. If you create an account, you are responsible for the accuracy of your information and for safeguarding your login credentials. We may refuse service, close accounts, or cancel orders at our reasonable discretion.
2. Menu, Allergens, and Availability
Our menu includes pizzas, sides, salads, desserts, and soft drinks such as juice and lemonade. Ingredients and item availability may change without notice. We strive to provide accurate allergen information, but cross-contact can occur in a shared kitchen. Customers with allergies should exercise caution and contact us at +44 20 7439 1234 before ordering.
3. Orders and Payment
Orders may be placed via trailmarkerhub.site or by calling +44 20 7439 1234. Your order is accepted when we confirm it on-screen or verbally and issue an order number. Prices are listed in £ and may exclude applicable taxes, service, and delivery fees, which will be shown at checkout. We accept cash (where offered), major payment cards, and trusted digital wallets. If payment authorization fails, we may cancel the order. Refunds, when approved, are issued to the original payment method.
4. Delivery and Pickup
Delivery is available within designated areas and time windows. Estimated times are guidelines, not guarantees. Risk of loss passes to you upon delivery to the provided address or upon pickup. For pickup orders, please collect within the stated timeframe; uncollected orders may be discarded without refund.
5. Cancellations and Refunds
You may cancel before food preparation begins. Once preparation starts, cancellation may incur charges up to the full order value. If there is an issue (e.g., incorrect items or quality concerns), contact us within 24 hours of delivery or pickup. We may request order details and reasonable proof. Remedies may include replacement, credit, or refund, at our discretion and subject to applicable law.
6. Promotions, Vouchers, and Gift Cards
Promotions are time-limited, subject to change, and may not be combined unless stated. Vouchers and gift cards are valid only as indicated, have no cash value, and are denominated in £. Lost or stolen vouchers cannot be replaced.
7. User Conduct and Reviews
Do not post unlawful, misleading, defamatory, or infringing content. By submitting reviews or photos, you grant TrailMarkerHub a non-exclusive, royalty-free license to use and display such content in connection with our services.
8. Intellectual Property
All content on trailmarkerhub.site—including logos, text, images, and design—is owned by or licensed to TrailMarkerHub and protected by applicable laws. You may not copy, modify, or distribute content without prior written consent.
9. Third-Party Services
We may link to third-party websites or delivery partners for convenience. We are not responsible for their content, practices, or policies.
10. Disclaimer and Limitation of Liability
Services are provided “as is” and “as available.” To the maximum extent permitted by law, TrailMarkerHub disclaims warranties of any kind and is not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited by law.
11. Privacy
Your use of our services is also governed by our Privacy Policy available at trailmarkerhub.site/privacy.
12. Governing Law and Disputes
These Terms are governed by the laws of United Kingdom. You agree to the exclusive jurisdiction of the courts located in London, without prejudice to any mandatory consumer rights available to you under local law.
13. Changes to Terms
We may update these Terms from time to time. Changes take effect when posted on trailmarkerhub.site with an updated date. Continued use constitutes acceptance of the revised Terms.
14. Contact
TrailMarkerHub
Soho Pizzeria, 11 Dean Street, Soho, London, W1D 3RP, United Kingdom
Phone: +44 20 7439 1234