Privacy Policy
Last updated: October 2, 2025
This Privacy Policy explains how TrailMarkerHub collects, uses, discloses, and safeguards personal information when you visit or make a purchase on trailmarkerhub.site and when you interact with our services at our pizzeria locations and through delivery partners. By using our services, you agree to the practices described below.
1. Who We Are
TrailMarkerHub is a pizzeria providing online ordering, delivery, and customer support. Our principal address is Soho Pizzeria, 11 Dean Street, Soho, London, W1D 3RP, United Kingdom. You can reach us at +44 20 7439 1234 for privacy-related questions.
2. Information We Collect
- Account and Order Information: name, phone number, delivery address, order history, and preferences (such as crust type, toppings, and dietary requests).
- Payment Information: limited payment details processed securely by our payment partners. We do not store full payment card numbers. Payments are processed in £.
- Device and Usage Data: IP address, browser type, operating system, referral URLs, pages viewed, and timestamps to maintain site performance and security.
- Location Data: approximate location derived from your IP address or delivery address to calculate delivery availability and fees.
- Communications: records of phone calls or messages with our customer support to improve service quality and resolve issues.
- Cookie and Similar Technologies: small files that help remember your cart, preferences, and session, and support analytics and fraud prevention.
3. How We Use Your Information
- To process and deliver your orders, provide receipts, and manage returns or disputes.
- To personalize your experience, such as remembering your favorite pizzas, sauces, and soft drink choices like juice or lemonade.
- To maintain and improve our website, services, and menus.
- To communicate about your order status, service updates, and important policy changes.
- To prevent fraud, secure our systems, and comply with legal obligations.
- With your consent, to send promotions, coupons, and offers relevant to your interests.
4. Legal Bases for Processing
- Contract: to fulfill orders and provide requested services.
- Legitimate Interests: to secure our platform, improve services, and provide customer support.
- Consent: for certain marketing, cookies, and optional features.
- Legal Obligation: to meet tax, accounting, and regulatory requirements.
5. Sharing of Information
- Service Providers: delivery partners, payment processors, customer support platforms, and analytics providers acting on our instructions.
- Business Operations: in connection with a merger, acquisition, or asset sale, with appropriate safeguards.
- Legal and Safety: when required by law or to protect our rights, customers, or the public.
We do not sell your personal information. Service providers may only use your data as necessary to provide services to TrailMarkerHub.
6. Cookies and Analytics
We use essential cookies for secure login, cart functionality, and checkout. With your consent, we may use analytics cookies to understand site usage and improve performance. You can manage cookies via your browser settings; disabling certain cookies may affect functionality, including online ordering and saved preferences.
7. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Order records and transaction data are typically kept for the period required by tax and accounting laws. When no longer needed, we delete or anonymize the data.
8. Security
We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and regular monitoring. No method of transmission or storage is completely secure; we strive to maintain industry-appropriate protections.
9. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information; object to or restrict certain processing; and withdraw consent where processing is based on consent. To exercise these rights, contact us at +44 20 7439 1234 or submit a request through trailmarkerhub.site. We may ask for information to verify your identity.
10. Children’s Privacy
Our services are not directed to children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete it.
11. International Transfers
Your information may be processed in countries other than where you reside. When we transfer data internationally, we use appropriate safeguards consistent with applicable laws.
12. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing personal information.
13. Promotions and Communications
You can opt out of marketing communications at any time by following the instructions provided in the message or contacting us at +44 20 7439 1234. We may still send transactional messages about your orders, delivery, or account.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. The updated version will be posted on trailmarkerhub.site with a new “Last updated” date.
15. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact TrailMarkerHub at +44 20 7439 1234 or visit us at Soho Pizzeria, 11 Dean Street, Soho, London, W1D 3RP, United Kingdom. You can also learn more on trailmarkerhub.site.
Thank you for choosing TrailMarkerHub. We are committed to protecting your privacy while delivering fresh pizzas, salads, and refreshing soft drinks like juice and lemonade to your table or doorstep.